Refund Policy

At iPhix Solutions we want you to be happy with your purchase. If you are unhappy with your purchase, please let us know by calling 021-012-5888

Delivery information

iPhix Solutions delivers products in the Republic of South Africa only. Delivery occurs within 3-5 working days, provided the item is in stock. Orders over R19,999.99 are delivered free of charge. For orders under R19,999.99 a delivery charge will be applied.

Change of mind goods

In the event that you are unhappy with the goods that you have purchased, you can return the goods within 7 days of the sale date. Goods will only be accepted back in an unopened resalable condition accompanied with your purchase receipt. We will be happy to exchange the goods for items of equal or greater value.

iPhix Solutions reserves the right to charge a 10% re-stocking fee for full, change of mind refunds.

If you are seeking a refund from a debit/credit card, refunds will only be made to the original card.

iPhix Solutions reserves the right to refuse refunds if not accompanied by the original purchase receipt.

Vouchers

For iPhix iDevice Unlocking services, we only issue refunds in form of vouchers, which are valid for one (1) year from the date of issuance, and can be redeemed on our website. Such vouchers are non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.

In the case of iCloud Activation Removal and Network Unlocks not successful as a result of iDevice been in lost mode, disabled, blacklisted on the Apple server or GSMA server or declared stolen by previous owner, we will not issue refunds, we will only issue a voucher that can be used for another unlock. Those vouchers will only be valid for 365days from day you receive it in email.

Faulty Goods

In the event of you receiving a faulty or DOA item, iPhix Solutions will offer a full refund or exchange within 7 days of purchase. All faulty items must be returned to store where an inspection/assessment will be carried out to verify the fault.

Outside of the 7 days of purchase, iPhix Solutions reserves the right to repair the product under the Apple manufacturing warranty. In cases where products show signs of damage or miss-use, iPhix Solutions reserves the right to charge an inspection fee and provide quotations for damaged parts. This does not affect your statutory rights.

Your consumer rights

Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1988 in South Africa and Consumer Protection Act 68 of 2008 in the Republic of South Africa and other applicable legislation. Under these Acts the purchaser of goods has a number of rights, including that: Goods must be of merchantable quality, fit for their purpose and must be as described. These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given. There may be circumstances where you are not entitled to a remedy. For further information about your consumer rights, visit the National Consumer Agency at www.nca.ie.

Apple One-Year Limited Warranty or, in the case of products that are not Apple-branded, the product manufacturer’s warranty (as appropriate) are separate from and are in addition to consumer rights provided under consumer law. The purchase and use of Apple products is subject to terms and conditions found at: https://www.apple.com/legal/sla/and https://www.apple.com/legal/warranty/